Frequently Asked Questions

[COVID-19 Information] Is it safe to shop from your website?

Sure it is, we are operating in line with the World Health Organization (WHO) and the local authorities advices. We constantly make sure that all appropriate health and hygiene standards are adhered to

    [COVID-19 Information] Will I still receive my order, return or exchange?

    Sure you will! Please be assured that we are monitoring the situation very closely and will be in touch if there is any update you your order, return or exchange

      [COVID-19 Information] What about the delivery of my purchase?

      We are constantly monitoring the situation and continue to work very closely with our shipping partners DHL and FedEx and aim at making sure that all appropriate health and hygiene standards are adhered to

        Do I Need To Set Up An Account To Place An Order?

        No, you can shop at superglamourous.it without creating an account.
        However, register with us and you'll be able to enjoy the following benefits:
        - check?your orders and review past purchases
        - add sold out items and products you love to your wish list
        - preview our new collections
        - save your address and card details so you can shop even quicker next time

          How Do I Register Or Sign In?

          Please, click the register/login icon from the menu bar in the homepage

          What If I Can't Remember My Password?

          Please, click the register/login icon from the menu bar in the homepage and choose "forgot your password?"

          How Do I Unsubscribe From Newsletter Updates?

          Please, click unsubscribe at the bottom of any email communication

          What Personal Information Is Collected?

          In order to use certain features of the site, we may collect or you may be asked to provide your email address, name, mailing address, telephone number, billing information, message and gift recipients’ names, addresses, telephone numbers and email addresses.
          For more information, including how this information may be used, please Check our Privacy Policy

          How Is My Personal Information Safeguarded?

          When you place an order or access your account information, we use a secure socket layer (ssl) encryption that encrypts your information before it is sent to us to protect it from unauthorized use.
          In addition, we will take reasonable steps to ensure that third party business partners’ to whom we transfer any data will provide sufficient protection of that personal information

          When I Put Something In My Shopping Cart, Does It Means The Items Are Available?

          Item availability is checked when you complete the purchase and your order is processed.
          Placing an item in your shopping cart does not ensure its availability when you are ready to make your purchase, and all orders are subject to product availability

          How Do I Find My Correct Size?

          There are size charts available for Superglamourous men's shoes and accessories

          Is A Gift Wrapping Option Available?

          Yes, items may be gift wrapped in our signature Superglamourous brown gift box tied with Superglamourous logo-printed ribbon and embellished with a personalized gift label.
          Gift-wrapping is a free option

          Are Sales Taxes Applied To My Order?

          The pricing for all Superglamourous products on the superglamourous.it website includes taxes (Italian VAT 22%) and are available in Euro, Gbp, and Usd.
          The pricing include duty fees and shipping costs (calculated at checkout)

          What Forms Of Payment Are Accepted Online?

          We accept major payment methods:
          Credit cards (Visa, Mastercard, Maestro, Visa Electorn and more...)
          Paypal (with or without a Paypal account)
          Amazon Pay
          Sofort
          Scalapay (installment payment available for orders up to 600 Euro from Italy, France and Germany only)

          How Do I Cancel My Order?

          Is not possible to cancel an order placed for which the payment has been properly accepted by the payment gateway.
          However, until the order was not assigned to the courier for shipment, is possible to replace the ordered product with a different item of equal or greater value.
          If the value of the new ordered product should be greater than the value of the previously ordered item, it will be asked to proceed with a compensatory payment

          What are your shipping methods and costs?

          We ship worldwide.
          Shipments are complimentary in Italy, Europe, US, Canada and Turkey.
          Standard delivery takes 5 to 7 business days.
          The Express Shipping option can be selected during checkout and Worldwide Express delivery time with this option is 2 to 3 business days.
          Anyhow, longer delivery times may occur depending on certain areas.

          Do I Have To Sign For My Package Upon Arrival?

          Yes. You or an authorized person must sign for your order upon arrival.
          This ensure your purchase are safely delivered to you.
          If you are unavailable when your package arrives, courier will leave a re-delivery slip.

          How Do I Authenticate A Superglamourous Product?

          Superglamourous avails itself of the technology and expertise of Certilogo?, a global leader in brand authentication system for combating counterfeiting.
          You can verify the authenticity of Superglamourous products at any time, regardless of where they were purchased, by using the 12-digit Certilogo code (the CLG Code) for the QR Code, which is found on the hang tag inside each shoe box.
          By inserting the code in www.certilogo.com or scanning the QR Code using the corresponding app, you can check the shoe’s authenticity in real time.
          For further information, please visit www.certilogo.com

          What Are Your Return And Exchange Policies?

          You have the right to return your order within 14 days without giving any reason. This period will expire after 14 days from the day on which you acquire (or a third party other than the carrier and indicated by you acquires) physical possession of the last good.
          To exercise your right, you must inform us of your decision to return your order by a clear statement by email at info@superglamourous.it. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of return before the cancellation period has expired.
          You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal to us. The deadline is met if you send back the goods before the period of 14 days has expired.
          You will have to bear the direct cost of returning the goods.
          You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


          Customized, Made-To-Order and sale/discounted items are final sale and no returns or exchanges are admitted.
          Specifically, the right of withdrawal can not be exercised with reference to products made to measure or clearly personalized according to the Customer, pursuant to and for the purposes of Article 59 of Legislative Decree 206/2005. For these categories of products will not be accepted returns for size change or any other request for replacement and/or refund.


          Find out more about Return Policy reading the Terms and Condition of sale

          [Klarna] Who is Klarna?

          Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.

          [Klarna] How does Pay later in 3 interest-free instalments work?

          Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by GLAM SRL and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the ?Klarna app?.

          [Klarna] Am I eligible for Pay later in 3 interest-free instalments?

          To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.

          [Klarna] How can I increase my chances of being accepted for Pay later in 3 interest-free instalments?

          Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free instalments by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

          [Klarna] What do I need to provide when I make a purchase?

          If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.

          [Klarna] Will a credit search take place against me?

          Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor GLAM SRL run credit searches against you that could impact your credit rating.

          [Klarna] Why have I not been offered Pay later in 3 interest-free instalments?

          Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available. The Pay later in 3 interest-free instalments payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.

          [Klarna] What are my payment options with Klarna?

          Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor your payments’ schedule in the Klarna app.

          [Klarna] What happens if I cancel or return my order?

          As soon as GLAM SRL have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.

          [Klarna] What happens if I don’t pay for my order?

          Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at GLAM SRL from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in Klarna app at your convenience. Your credit score will not be impacted by using Klarna’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time.

          [Klarna] I have been asked to go to the Klarna site. Is this correct?

          You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto Klarna.com/uk.

          [Klarna] Is my payment information safe?

          Payment information is processed securely by Klarna. No card details are transferred to or held by GLAM SRL. All transactions take place via connections secured with the latest industry standard security protocols.

          [Klarna] Can I pay before the due date?

          Yes. Just go to the Klarna app or log onto Klarna.com/uk and pay off early.

          [Klarna] Have you received my payment?

          Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments in the Klarna app or by logging in at ?www.klarna.com/uk?.

          [Klarna] What happens to my statement, when I've returned the goods?

          Once GLAM SRL has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

          [Klarna] I've received a statement, but I've not yet received my goods.

          In the event that your goods have not been received please call GLAM SRL to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

          [Klarna] I have cancelled my order. How long will it take until I receive my refund?

          As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

          [Klarna] I have asked for a refund. How will I be refunded?

          Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

          [Klarna] I haven’t received an email with my statement/payment information.

          You can log in the Klarna app or at? www.klarna.com/uk?, where you will find all of your orders and payment schedule information.

          [Klarna] I still have questions regarding payment, how can I get in touch?

          Visit Klarna app or ?Klarna’s Customer Service page? for a full list of FAQ’s, live chat and telephone options.

          WHY SHOP WITH US?

          CERTILOGO AUTHENTICITY
          AUTHENTIC AND GUARANTEED PRODUCTS
           
          WE USE CERTILOGO® TECHNOLOGY TO GUARANTEE THE AUTHENTICITY OF OUR PRODUCTS. USE THE 12-DIGIT CODE OR SCAN THE QR CODE INSIDE EVERY BOX TO CHECK YOUR PURCHASE.
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          SECURE SHOPPING
          SAFE AND SECURE SHOPPING
           
          YOUR SECURITY IS IMPORTANT TO US!
          PLEASE READ OUR PRIVACY POLICY FOR FULL DETAILS ON PERSONAL DATA AND PAYMENT INFORMATION PROTECTION
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          CERTILOGO AUTHENTICITY
          FAST SHIPPING
           
          WORLDWIDE STANDARD SHIPPING TAKES 5 TO 7 DAYS AND WORLDWIDE EXPRESS SHIPPING TAKES 2 TO 3 DAYS. OUR LOGISTICS PARTNERS DHL AND FEDEX GRANT YOUR DELIVERY
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          CERTILOGO AUTHENTICITY
          RETURNS AND EXCHANGES
           
          YOU CAN RETURN OR EXCHANGE YOUR PURCHASE BY FOLLOWING THE GUIDELINES INSIDE EVERY BOX. READ OUR T&C FOR MORE INFORMATION
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          LOVE AUTHENTIC PRODUCTS?

          CHECK THE CODE!

          Enter the 12-digit Certilogo CLG Code below

          Special Order

          Our expertise and the artisanal production process allow us to realize even numbers not available in-stock (IT35 / UK1 / US2, IT36 / UK2 / US3 and IT48 / UK 14 / US15). Submit your order request and you will be contacted by our Customer Care with all the necessary information to complete your Special Order. The order production of a Made-To-Measure shoes takes about 20 days

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